Refund Policy

1. Introduction

The Mediterranean Academy of Wellness Sciences (hereinafter referred to as “the Academy”) is committed to ensuring transparency and fairness in its refund practices. This policy outlines the conditions under which refunds may be issued and the process for requesting a refund, in compliance with applicable Cyprus regulations, including the Consumer Protection Law 112(I)/2021.

2. Scope

This policy applies to all courses offered by the Academy, covering fees paid by students for participation in workshops, training programs, or other educational activities. This policy should be read in conjunction with the Student Agreement signed at enrollment.

3. Principles

• Fairness: Refunds will be considered in a fair and consistent manner.
• Transparency: Terms and conditions for refunds will be clearly communicated prior to enrollment.
• Compliance: The policy adheres to all relevant Cyprus laws and consumer protection regulations.

4. Eligibility for Refunds

Refunds will be granted under the following circumstances:

4.1 Cancellation by the Student

Students who withdraw from a course must notify the Academy in writing (by email to info@maws-academy.com). Refund eligibility is determined based on the timing of the withdrawal relative to the course start date:

• More than 30 days before course start: Full refund minus an administrative fee of €50.
• 14–30 days before course start: 50% refund of the course fees.
• Less than 14 days before course start: No refund.
• After the course has started: No refund. In cases of documented medical emergency (see Section 4.3 below), the Academy may offer a course credit in lieu of a monetary refund.

4.2 Cancellation by the Academy

If the Academy cancels a course for any reason other than force majeure, the Student is entitled to a full refund of all fees paid for that course. The Academy will provide at least 7 days’ notice of cancellation where possible.

4.3 Medical and Exceptional Circumstances

After the course has started, in cases of documented medical emergency supported by an official medical certificate, the Student may submit a written request within 14 days of the event. The Academy shall review such request within 10 business days and may, at its discretion, offer a course credit valid for 12 months for the undelivered portion of the course in lieu of a monetary refund.

Other exceptional circumstances (e.g., bereavement, natural disaster) will be considered on a case-by-case basis with appropriate supporting documentation.

4.4 Course Transfer (Alternative to Cancellation)

Instead of cancelling, the Student may request to transfer to a different course date (subject to availability), provided the request is made in writing:

• More than 14 days before course start: First transfer free of charge; subsequent transfers €50 each.
• 7–14 days before course start: €50 administrative fee.
• Less than 7 days before course start: €100 administrative fee, subject to Academy’s approval. The Academy reserves the right to treat such late transfer request as a cancellation under Section 4.1.
• A maximum of two (2) transfers are permitted per enrollment. A third transfer request shall be treated as a cancellation under Section 4.1.
• The Student must commence the transferred course within six (6) months of the original course start date, failing which the enrollment shall be deemed cancelled without refund.

4.5 Cooling-Off Period for Online/Distance Enrollments

For distance and online enrollments, the Student has a 14-day cooling-off period from the date of enrollment in accordance with Cyprus Consumer Protection Law 112(I)/2021, during which they may cancel and receive a full refund, unless the course has already commenced with the Student’s explicit consent (as indicated in the Early Start Consent section of the Student Agreement).

This cooling-off right does not apply to in-person enrollments made at the Academy premises.

5. Non-Refundable Fees

The following fees are non-refundable once issued or incurred:

• Application and enrollment processing fees.
• Material costs (e.g., course books, supplies) once issued or utilized.
• Late submission fees (€120 per assignment) charged under the Student Agreement (Section 4.5 of the Agreement).
• Late payment fees (2% per month on overdue amounts) charged under the Student Agreement (Section 2.3 of the Agreement).

6. Refund Process

To request a refund, the Student must submit a written request to the Academy’s administration by email to info@maws-academy.com. The request must include:

• Full name of the Student.
• Course name and start date.
• Reason for requesting a refund.
• Any supporting documentation (if applicable).

Processing timeline:

• The Academy will acknowledge receipt of the refund request within 5 business days.
• Refunds will be processed within 14 business days from the date of acknowledgment.
• Refunds will be issued using the original payment method unless otherwise agreed upon.

7. Complaints and Appeals

If a Student is dissatisfied with the outcome of a refund request, they may submit a formal complaint in accordance with the Academy’s Complaints and Appeals Policy. The complaint should be submitted in writing to the Academy Director at info@maws-academy.com.

If the complaint is not resolved to the Student’s satisfaction, the parties agree to attempt mediation before resorting to legal proceedings, in accordance with Section 8.3 of the Student Agreement.

8. Amendments

The Academy reserves the right to amend this refund policy at any time. Students will be notified of any changes prior to their enrollment. Amendments do not apply retroactively to students already enrolled at the time of the change.

9. Contact Information

For further information or to submit a refund request, contact:

I.O. Holistic Wellness and Coaching Training Ltd (HE463051), trading as Mediterranean Academy of Wellness Sciences
Address: 7 Etnas Street, Sphera Block B, Office 203, Limassol 3118, Agia Fyla, Cyprus
Email: info@maws-academy.com
Phone: +357 99 719224

10. Approval and Updates

This policy is approved by the Director of the Academy and will be reviewed annually to ensure compliance with local regulations and best practices.

Approved by: Iryna Olic
Date: 12/04/2026